Content Policy

Collection of information for you during the order completion process in our store.

What we collect and store

As you visit our site, we will monitor:

  • Products you have seen: we will use it to show, for example, products you have recently seen
  • Location, IP address and browser type: we will use them for purposes such as calculating VAT and shipping costs
  • Shipping address: we will ask you to enter this address, so that we can, for example, estimate the shipping cost before placing an order but also to send you the order!

We will also use cookies to track the contents of the cart while you browse our website.

When you purchase from us, we will ask you to provide information such as your name, billing address, shipping address, email address, phone number, credit card / payment details and optional account information such as username and password. We will use this information for purposes such as:

  • Send you information about your account and your order
  • Answers to your requests, including returns and complaints
  • Processing payments and fraud prevention
  • Set up your account for our store
  • Compliance with our legal obligations, such as the calculation of taxes
  • Improving our store offers
  • Send you promotional messages if you choose to receive them

If you create an account, we will save your name, address, email and phone number, which will be used for your future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it and we are not legally obligated to continue to maintain it. For example, we will store order information for XXX years for tax and accounting purposes. This includes the name, email address, and billing and shipping addresses.

We will also save comments or reviews if you choose to leave them.

Who in our team has access

Our team members have access to the information you provide to us. For example, both platform administrators and store managers have access to:

  • Order details such as what was purchased, when they were purchased and where they should be shipped, as well
  • Customer information such as name, email address, and billing and shipping information.

Our team members have access to this information to help execute orders, process returns, and support you.

What we share with third parties

We share information with third parties that help us provide shipping and storage services for your orders; for example -

Payments

We accept payments through Piraeus Bank. When processing payments, some of your data will be transferred, including information required to process or support payment, such as total purchase amount and billing information.

Please read the privacy policy of Piraeus Bank for more information.